Property Care & Operations
How We Can Help
Onboarding/Offboarding Properties
Adding new properties to your management program can seem like a long and complicated process. BUT it does not need to be. We have helped companies develop onboarding (& offboarding) processes that pretty much run themselves. We have experience in making sure all aspects for the successful launch of a new property. There is nothing like starting off on the right foot with a new owner.
Inventory Management
Tracking and managing inventory helps control expenses, and make sure you have the inventory items you need when you need them. Having to stop on a busy turn day to get a new coffeemaker can create havoc. Having a process in place to reduce the number of interruptions on arrival days can help with guest & owner relations.
Cleaning/Maintenance Standards
To create a strong brand, you need to have standards in place for how you handle cleaning and maintaining the properties you manage. Having a clearly defined standard can help keep everyone on your team moving in the same direction, and will help improve guests & owner relationships. They put faith in you to provide the best vacation experience.
Operations Technology Audits
So many times you find that you have invested in a technology platform, and after time wonder if the expense is justified. Most platforms have been continuously updating and adding new and improved features that your team has not even tapped into. Our consultants have worked in all of the major tech platforms in our industry, and we remain current with new features, benefits & upgrades. We can review your current platform use and make recommendations to get more out of each one.
Operations Technology Implementation
New technology is great, but you do not always have time to implement it. Our team has guided numerous management companies through the implementation process for major technology platforms. We know the technology companies and have built relationships with them to make implementing easy and stress-free.
Standard Unit Appearance
You want all of the properties you manage to represent the brand you are trying to build. The best way to make this happen is through the creation of standard unit appearance guidelines. Once created these guidelines will help you better determine if a property should join, stay or exit your management program.
Communication Process
What is your current communication process between guest services, housekeeping, maintenance and inspectors? Are you finding gaps that are leading to upset guests and property owners? Our team can walk you through best practices for making sure all departments are working together, ease frustrations and work together to provide memorable vacation experiences.
Work Order Flowcharts
Creating a work order flowchart will help guide your maintenance, cleaning and property management teams to revenue success. It will relieve uncertainty and the potential for work orders to get lost and then never completed. We can help you set up a clearly defined flow from work order creation, to compeltion, and finally to billing.
