Homeowner Relations
How We Can Help
Owner Retention Strategy
Focusing on owner satisfaction and cultivating passionate supporters should be the cornerstone of your business. After all, without homeowners, you don’t have a product to sell. According to Bain & Company's research: Increasing customer retention rates by 5% can increase profits by 25% to 95%. We can work with your team to create processes, communications, and services that turn your homeowners into loyal fans!
Owner Communications
Effective communication is the foundation of any successful owner retention program. Cultivating open and transparent lines of communication with property owners creates long-lasting and mutually beneficial relationships. We help our clients identify opportunities to strengthen their communications and promote valuable dialog with their homeowners.
New Property Onboarding
First impressions matter, especially when welcoming new homeowners into your portfolio. Onboarding is the pivotal moment when homeowners get their first experience with your team, and it’s your first chance to demonstrate your professionalism and expertise. We have created rock solid checklists and processes to ensure an organized, efficient, and thorough process for onboarding new homes and get revenue flowing quickly.
Property Maintenance Program
A quality maintenance program not only boosts company revenue and offers a valuable service to homeowners but also prevents in-stay guest issues, ensures a stable workflow, aids in owner acquisition, and guarantees a superior guest experience. Our team can create or help improve an existing maintenance program to enhance profitability and streamline processes.
Management Contracts
Our team is experienced in auditing management contracts to ensure a clear description of your service offerings and mutual expectations, incorporating industry-standard practices. We recommend reviewing your contract every two years to ensure ongoing relevance and effectiveness with changing industry standards. When was the last time your reviewed your management contract?
Owner Statements
Timely and accurate financial statements are essential to building trust and transparency with homeowners. Our coaching services focus on implementing best practices for the monthly owner statement process. We guide you in leveraging these statements effectively to demonstrate and communicate the value you provide to homeowners, showcasing how you consistently enhance their investments.
